Frequently Asked Questions - FAQs

Below, you will find the most frequently asked questions about the environmental zones in Belgium and how to order the Registry-Stickers.

Why do I need a separate Registry-Sticker for every environmental zone in Belgium?
The different cities in Belgium have different opinions regarding the vehicles and the types of engines prohibited from entering the LEZ environmental zones, as well as the period of time and duration during which an authorization can be purchased in the city. As a result, each vehicle must be registered separately in each city with its LEZ environmental zone.

Why is there the Registry-Sticker?
The Registry-Sticker is a tool developed by Green-Zones GmbH which enables customers to display more easily the most different regulations in the various Belgian cities. In addition, the Registry-Sticker helps the customer to keep an overview and to re-register his vehicle only to a legally required date, and not every time he enters an environmental zone.

What is an environmental ticket?
An environmental ticket/day pass is an exemption permit for a vehicle that normally cannot enter a Belgian environmental zone because of its older EURO emission standard. However, for each LEZ, you can purchase a temporary "authorisation”. Therefore, an environmental ticket is a fee-based and time-limited authorisation, which allows you to enter a LEZ. For example, in Brussels the environmental ticket is called “day pass” whereas its name is “LEZ day pass” in Antwerp.

Do I need to put the Registry-Sticker on my windshield?
No, because a registration by Green-Zones is sufficient to enter the respective environmental zone (Low Emission Zone). It is, however, recommended to keep the sticker in the vehicle until the expiry date is reached, in order to have the name of the registered zone and the expiry date of the registration at hand, even after a long time.

What should I keep in mind when driving a rental car into a Belgian environmental zone?
If the rental car is not registered in Belgium or the Netherlands, it must also be registered. If the vehicle complies with the latest EURO emission standard, a registration would most likely be sufficient and no additional environmental ticket would be needed.

How long is my Registry-Sticker valid?
Since the Registry-Sticker is a tool developed by Green-Zones GmbH in order to enable customers to display more easily the most diverse regulations in the various Belgian cities, the sticker itself has no meaning from a legal point of view. However, the service provided by Green-Zones includes a visual representation of the registration data. Therefore, they can be found on the sticker.

How much does the registration service cost?
The basic price of the registration service to one environmental zone (Low Emission Zone) in Belgium is 19,90 euros. The final cost however strongly depends on the fuel type and the EURO class of the vehicle, in which city you want to enter and how long the sticker should be valid.
 The following rule applies: the older the vehicle and the longer the duration of the stay, the more expensive is the registration, including the environmental ticket/day pass.
For example, the validity for a registration of a petrol or diesel vehicle with EURO emission standard 6 lasts several years and costs only 19,90 Euro. On the other hand, a diesel vehicle with EURO emission standard 2 can already cost 59,90 Euro and have a validity of 24 hours only. For the same car, the validity of 12 months costs almost 1,000 Euro. The individual price for the registration is calculated during the order in our shop and is displayed to the customer.

How many days before a first entry in a LEZ environmental zone do I need to register my vehicle?
Due to the partial long processing times of the local registration authorities, this should be done 10-12 days before. It is strongly advised not to enter a LEZ without a confirmation of the successful registration.

How long is the processing time of a registration and when do I get the Registry-Sticker?

The general delivery and processing times of the registration service are 3-7 working days. The sticker will be delivered by e-mail in PDF format.
On request, the Express Option 1 can be selected, which guarantees the processing of the registration request on the same working day, provided that the order has been received completely until 1:00 pm CET.

Which fines may incur in case of non-registration?
If a vehicle without a valid registration enters an environmental zone, this will be punished with a fine of up to 350 Euro. According to the Belgian authorities, the Automatic Number Plate Recognition Cameras (ANPR) have a clearance rate of over 90%. For this reason, the previous registration is highly recommended.

Can I submit a complaint after receiving a fine?
Yes, if you have received a fine, you may submit a complaint if you do not agree. For this purpose, the complaint form attached to the fine must be filled in. The form must be then sent by registered letter to the original municipality or region. The complaint must be submitted within 30 days from the dispatch date.

I have placed an online order without uploading my vehicle registration certificate. Where should I send it now?
Please send the copy of your vehicle registration certificate with your order number by e-mail or by fax to the following number: +49 (0) 30-398 87 21 29 or to the following postal address: Green-Zones GmbH, Helmholtzstraße 2-9, 10587 Berlin, Germany

What is an exemption for a specific environmental zone and where can I get it?
An exemption may be granted if the vehicle is unable to obtain an environmental ticket/day pass because of its age or because the duration of the environmental ticket is not sufficient for the vehicle owner. For such an exemption, the vehicle owner must contact the relevant LEZ address listed in our information pages.

Do I need to register if I am a motorbike or quad rider?
No. Currently, only the vehicle types T1-T4, N1, N2 and N3 (trucks) and cars/buses/ caravan (M1, M2, M3) are obliged to register. Light vehicles (L-Class) such as motorcycles, quads and tricycles, are exempt from the obligation of registration. They cannot register anyway.

What is the Green-Zones app?
The Green-Zones app - available for smartphones and tablets, both for Android and iOS, as well as a web app on all Green-Zones websites - gives the user a real-time overview of the current entry permissions in all environmental zones and restrictions for diesel vehicles in Europe. The reason for this is that the already existing badges on the vehicle lose, in many cases, their validity during temporary, mostly weather-related traffic restrictions of the environmental zone. This can avoid high fines and driving bans, and allows to bypass the environmental zones by using GIS maps with zoom functions.

What advantages do I have as a company with a larger fleet of vehicles if I order at Green-Zones?
As a company, you can place orders with more than 50 registrations for different countries by sending us an E-Mail with an Excel list as well as the vehicle registration certificates of up to 15MB in size. In addition, you can receive collective invoices and speak to our customer service representatives in up to 10 languages, or ask to check your order status or place urgent orders by telephone.